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How crpati Handles Your Personal Data

At crpati, we are clear about what personal data we collect, why we collect it, and how long we keep it — so you always know where you…

Data TransparencyCookie ControlAccount SecurityRight to AccessIndia-Focused Policy
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crpati How crpati Handles Your Personal Data
REACH OUR PRIVACY TEAM

Open a Channel With Our Data Team

If you want to request access to your personal data, ask us to correct something, or raise a concern about how your information is being used…

Email Privacy Request Send a written request to our privacy team at the dedicated address listed in…
Live Chat Support Open the chat widget from any page on crpati.
Account Settings Portal Log into your crpati account and head to the Privacy section under Settings.
HOW WE PROTECT YOU

Explore Our Data Handling Commitments

Every layer of how we store and process your data is designed with your security in mind — from the moment you open your account to every transaction…

Data We Collect

We collect your name, email address, mobile number, date of birth and payment identifiers when you register.

Cookie Use

crpati uses session cookies to keep you logged in and analytics cookies to understand which pages you visit most.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text.

Data Retention

We keep account records for as long as your account remains active and for the period required by applicable law…

Your Rights

Depending on local law where you access crpati, you may have the right to access, correct, port or delete your…

Third-Party Sharing

Data is shared with payment processors like UPI gateway providers and Paytm only to complete transactions you initiate.

Switch to the Answers You Need on Privacy

These are the data and privacy questions we hear most often from people using crpati in India. If your question is not here, the live chat and email channels in the Support section above are available around the clock to help you with anything more specific to your account.

We collect your full name, email address, mobile number and date of birth at registration. Once you make a deposit via UPI, Paytm or PhonePe, the transaction reference and payment identifier are also stored against your account for security and record-keeping purposes.

We share data only with service providers who are essential to running your account — payment processors for UPI, Paytm and PhonePe transactions, and identity verification partners. All third parties are bound by data-protection agreements and may not use your data for any other purpose.

Log into your account, open Settings, and go to the Privacy tab. From there you can submit a data access request. We will compile and deliver your data file within the timeframe required by applicable law in your region, usually within 30 days.

Yes. Submit a deletion request via the Privacy tab in your account settings or by emailing our privacy team. We will remove your data subject to any legal retention obligations — for example, financial records tied to Paytm or UPI transactions may need to be kept for a statutory period.

We use session cookies to authenticate your login and analytics cookies to improve page performance. You can manage cookie preferences at any time through the cookie consent banner on crpati.net. Turning off analytics cookies does not affect your ability to log in or use your account.

Account records are retained for the period specified by financial and anti-fraud regulations applicable in your jurisdiction. After that mandatory period, personal data that is no longer needed is deleted or anonymised. The exact duration depends on local law where you access crpati.

Reach our privacy team via the live chat widget on crpati.net or by email through the address in your account dashboard. We aim to acknowledge all privacy complaints within 24 hours and resolve them within 15 working days, keeping you updated at each stage.

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